Privacy Policy for bayview-ems.org

Effective Date: June 1, 2025

1. Introduction

We collect your mobile phone number so we can send you the SMS messages you actually asked for—no surprises. This policy explains what data we collect, how we use it, and why you won’t end up on some affiliate’s “special” marketing list. We comply with A2P 10DLC requirements.

2. Information We Collect

• Mobile Number: Collected only when you explicitly opt in (e.g. by checking “Yes, send me SMS alerts” or entering your number into our form).
• Opt-In Timestamp & Method: We log when and how you gave consent, to prove we asked nicely and you said “sure.”

3. How We Use Your Information

• Messaging: To send you transactional or promotional SMS messages you requested.
• Service Improvement: To analyze delivery rates, troubleshoot issues, and refine our offerings.

4. Sharing and Disclosure

• Zero Sharing: We do not sell, rent, pool, or otherwise distribute your mobile number to third parties or affiliates for marketing/promotional purposes.
• Legal Compliance: We may disclose your information only if required by law, court order, or to protect our rights.

5. Consent & Message Flow Requirements

• Explicit Opt-In: You must opt in before we send any SMS.
• Policy Link in Messages: Every SMS campaign includes a direct link to this Privacy Policy, as mandated by Twilio’s guidelines.

6. Opt-Out

• Reply STOP to any SMS and we’ll halt messages immediately. (Yes, immediately.)
• You can also email us at support@bayview-ems.org to unsubscribe.

7. Data Security

We employ industry-standard technical and organizational safeguards (encryption, access controls, regular audits) to keep your number locked down tighter than Fort Knox.

8. Data Retention

We retain your number only as long as you want messages or as needed to comply with legal obligations. Once you opt out, we purge or anonymize your data within 30 days.

9. Changes to This Policy

We may update this Privacy Policy when regulations or our business needs change. The “Effective Date” at the top tells you when we last did.

10. Contact Us

Questions? Complaints? Want to know exactly where you stand? Email support@bayview-ems.org